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A more appropriate label would be “strong skills.”

In today’s job market, it’s not enough to simply have the training and knowledge required for a position. Candidates must also be able to problem-solve, communicate, and get along with others to succeed in a modern workplace. These intangible qualities that focus on behavior, personal traits, and cognitive capabilities are known as “soft skills.” And some experts believe they may be more critical now than ever.

Some essential soft skills include empathy, emotional intelligence, emotional control, communication skills, and self-awareness. Here’s a closer look at these soft skills and why they’re so important in the workplace.


Empathy is the ability to understand and share the feelings of another person. Empathy is essential for building relationships, managing conflict, and providing customer service in the workplace. For example, if an employee is having a bad day, a manager with empathy will be able to understand how they’re feeling and offer support. Or if a customer is angry about a product or service, an empathetic customer service representative will be better equipped to diffuse the situation.

Emotional Intelligence

Emotional intelligence is the ability to perceive, understand and manage emotions. Individuals with high emotional intelligence are typically good at managing relationships, handling stress, and solving problems. Employees with high emotional intelligence make great leaders in the workplace because they can motivate and inspire others. They’re also better equipped to handle difficult conversations and manage conflict effectively.

Emotional Control

Emotional control is the ability to keep emotions in check even during challenging or stressful situations. For example, employees who can maintain their composure under pressure are typically more productive and efficient than those who cannot. They’re also better equipped to handle difficult conversations without losing their temper. In general, people with emotional control are more likely to succeed in their personal and professional lives.

Communication Skills

Communication skills are essential for success in any area of life. But they’re especially important in the workplace, where employees must communicate clearly and effectively with co-workers, customers, and clients. Good communication skills involve more than just speaking; they also include active listening, written communication, and nonverbal communication. Employees with strong communication skills are typically more successful in their roles than those without.


Self-awareness is the ability to understand your own emotions and behaviors and how they impact others. Self-aware individuals are typically good at managing their emotions and behaviors in different situations. They’re also better able to understand how their words and actions might affect those around them. For example, in the workplace, self-aware employees are typically more effective communicators and better equipped to manage difficult conversations without escalating them into full-blown arguments or conflicts.


These intangible qualities that focus on behavior & personal traits may be more important now than ever before as we navigate an increasingly complex & fast-paced world. By understanding & investing in developing these essential soft skills, we can set ourselves & our teams up for success, both professionally & personally.

Contact us to see how TalentInsight delivers candidates with the soft skills to meet their client’s needs.